Return and Exchange Policy – Effective Date: February 27, 2025

At ROLEXGLOWUNIE, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward return and exchange policy. Please read through the following terms to understand how we handle returns, exchanges, and refunds.

1. Return and Exchange Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • Condition of the Product: The product must be in its original, unused condition, with all original packaging, tags, and accessories intact.
  • Return/Exchange Period: Returns and exchanges must be requested within 30 days of receiving your order.
  • Proof of Purchase: You must provide a valid receipt or proof of purchase to initiate a return or exchange.
  • Non-Returnable Items: Certain items are not eligible for return or exchange, including:
    • Opened or used items such as kitchenware, personal care items, and consumables
    • Custom or special order items
    • Sale or clearance items that are marked as non-returnable

2. Return Process

If you would like to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@rolexglowunie.com or call us at (314) 367-2179 within 30 days of receiving your order to initiate the return process.
  2. Return Authorization: Once we verify your purchase, we will provide you with a Return Authorization and instructions on how to return the product.
  3. Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of the product.
  4. Refund Processing: Once we receive the returned item and verify that it meets our return conditions, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

3. Exchange Process

If you would prefer an exchange rather than a refund, we are happy to accommodate. To exchange a product, follow the same process as for returns:

  1. Contact Us: Notify us of your intent to exchange the item within 30 days of receiving your order.
  2. Exchange Authorization: We will provide you with an Exchange Authorization and instructions for the return of the original product.
  3. Exchange Shipping: For exchanges due to defects or errors on our part, we will cover the shipping costs for the replacement item. Otherwise, customers are responsible for any return shipping fees.

Please note that exchanges are subject to product availability. If the product you wish to exchange for is out of stock, we will offer a full refund or provide alternative options.

4. Damaged or Defective Items

We take great care to ensure that your items are packaged securely and arrive in excellent condition. However, if you receive a damaged or defective product, please contact us immediately:

  • Contact Us: Notify us within 7 days of receiving the damaged or defective item by emailing us at info@rolexglowunie.com or calling (314) 367-2179. Please include a description of the damage and any photos if possible.
  • Return or Exchange: We will resolve the issue by offering a replacement or a full refund, depending on your preference. For defective items, return shipping will be covered by us.

5. Refunds and Processing Time

Once your returned product is received and inspected, we will process your refund or exchange. Refunds will be credited to the original payment method, and it may take 5-7 business days for the funds to appear in your account, depending on your payment provider. Shipping fees are non-refundable.

6. Customer Support

Our customer service team is here to assist you with any return, exchange, or refund inquiries. If you have any questions or need assistance with the return process, please don’t hesitate to contact us:

We are dedicated to making your shopping experience with ROLEXGLOWUNIE as easy and enjoyable as possible.

7. Changes to This Policy

We reserve the right to update this Return and Exchange Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates or changes.

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