Sales Policy – Effective Date: February 27, 2025

At ROLEXGLOWUNIE, we aim to provide you with high-quality home appliances and household essentials at competitive prices. Our Sales Policy outlines the terms and conditions under which we sell our products and provide services to our customers. Please read the following policy carefully to understand how we handle your orders, payments, shipping, and other sales-related matters.

1. Product Availability

All products listed on our website, rolexglowunie.com, are subject to availability. We make every effort to ensure that our product catalog is up-to-date and accurate. However, if a product becomes out of stock or unavailable after you have placed an order, we will notify you promptly and offer alternatives or a full refund if no suitable replacement is available.

While we strive to maintain accurate product descriptions, pricing, and availability, errors may occur. In the event that a pricing or availability error is identified, we will contact you before processing the order and provide options for you to continue with the purchase or cancel the order.

2. Pricing and Payment

  • Pricing: All prices displayed on our website are in U.S. Dollars (USD) and include applicable sales tax unless otherwise stated. We reserve the right to change prices at any time without prior notice. However, once you have completed your purchase, the price will be honored as agreed during checkout.

  • Payment Methods: We accept a variety of payment methods to make your purchase convenient and secure. These methods include:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Bank Transfers (for larger orders)

    All payments are processed through secure payment gateways. We do not store sensitive payment information on our servers, and we take all necessary measures to ensure your financial data is kept safe.

3. Order Confirmation

After you place an order, you will receive an order confirmation email that includes the details of your order, such as the items purchased, pricing, and shipping information. This confirmation is not an acceptance of your order, but rather an acknowledgment of its receipt.

We reserve the right to cancel or refuse an order for reasons such as product availability, pricing errors, or fraud detection. If we cancel your order, we will notify you immediately and issue a full refund if payment has been processed.

4. Shipping and Delivery

We offer various shipping options to ensure that your products arrive safely and on time. Shipping fees are calculated at checkout based on the size and weight of your order, as well as the shipping destination. Once your order has been processed, you will receive tracking information to monitor your shipment.

  • Domestic Shipping (Within the United States): We offer several shipping options including standard, expedited, and next-day delivery. Delivery times vary based on the shipping method chosen.

  • International Shipping: We ship internationally to most countries. International orders may be subject to additional duties, taxes, or fees that are the responsibility of the customer.

Please note that delivery times are estimates, and we are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.

5. Sales Tax

Sales tax is applied to all orders where required by state or local law. The applicable sales tax will be calculated and displayed during checkout, based on the shipping address provided. If you are purchasing from outside the United States, additional taxes or import duties may apply, and these charges are the responsibility of the customer.

6. Cancellations and Modifications

Once an order has been processed and shipped, we are unable to modify or cancel it. However, if your order has not yet been processed, we may be able to assist you with changes or cancellations. Please contact us as soon as possible at info@rolexglowunie.com or (314) 367-2179 if you need to modify or cancel your order.

7. Warranty and Product Defects

All products sold by ROLEXGLOWUNIE come with a manufacturer’s warranty, which covers defects in materials or workmanship. If you experience issues with a product, please contact us to initiate the warranty process. We will work with you to resolve the issue by either repairing, replacing, or issuing a refund, depending on the terms of the manufacturer’s warranty.

In the rare event that you receive a defective or damaged item, please reach out to us immediately upon receipt, and we will provide instructions for returning or exchanging the product.

8. Returns and Exchanges

If you are not satisfied with your purchase, we offer a 30-day return and exchange policy. Products must be in unused, original condition with all packaging and tags intact. For more details, please refer to our Return and Exchange Policy.

Please note that certain items, including custom orders, special promotions, and opened consumables, may not be eligible for return or exchange. Please check the product descriptions before making a purchase.

9. Customer Support

Our customer service team is available to assist you with any inquiries related to your order, product details, or sales policies. If you have questions or need assistance, please don’t hesitate to reach out to us:

10. Changes to This Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates or changes.

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